Shipping policy

Shipping policy label

Thank you for visiting and shopping at ePharmaCY LTD.

Following are the terms and conditions that constitute our Shipping Policy.

Domestic & International Shipping Policy

Shipment processing time

Orders in Limassol are processed and delivered same day during business hours. Orders from other parts of Cyprus are delivered within 24 hours* (Monday to Friday). If you purchase any products outside the "Our Exclusive Brands" category, then the delivery time may be extended. For international orders the estimated delivery is approx. 3-5 business days. Orders are not shipped or delivered on weekends or bank holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Minimum order value in 20EUR.

Shipment method

Estimated delivery time

Shipment cost

Cyprus courier, any city

24h on business days*

4 EUR (Orders below 100 EUR)

Cyprus courier, any city
24h on business days*
FREE (Orders above 100 EUR)
Greece
From 5 business days
From 10 EUR
UPS International
3-5 business days
from 30 EUR (based on the weight)


Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

ePharmaCY LTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

ePharmaCY LTD is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Cyprus the brands that allow only domestic sales.
Minimum order for UK delivery is GBP 135.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.